Refund policy
Order Cancellation & 90-Day Satisfaction Guarantee
Order Cancellation
We accept order cancellations before your order has shipped. If your cancellation request reaches us in time, you'll receive a full refund.
📦 Once the product has shipped, the order can no longer be cancelled — but you're still fully covered by our 90-day guarantee below.
90-Day Satisfaction Guarantee
At Bilyvia, we stand behind the comfort and support of our Precision Knee Strap. That's why every order is backed by a 90-day satisfaction guarantee from the date of delivery.
If you're not satisfied for any reason, you may return your strap within this period. And because our guarantee is about giving it a real trial, you're welcome to return it even if you've worn and tested it — you don't need to send it back unused.
To be eligible for a return:
- Your return must be requested within 90 days of delivery
- A receipt or proof of purchase is required
- ❗️ You must first contact support@bilyvia.com to receive return instructions
Important Notes
- Return shipping is the customer's responsibility (costs vary by method and carrier)
- No restocking fee is charged
- Personalized or final-sale items are not eligible for return
- If the return is due to an error on our part (damaged or incorrect item), we cover all return shipping costs
Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved.
If approved:
- Your refund is issued to your original payment method
- Please allow a few business days for processing
Late or Missing Refunds
If you haven't received your refund yet:
- Double-check your bank account
- Contact your credit card company — it may take time before the refund posts
- Contact your bank — processing times vary
If you've done all of the above and still haven't received it, contact us at 📧 support@bilyvia.com.
Contact Us
HOANG ANH LLC
1001 S MAIN ST, STE 600
KALISPELL, MT 59901
United States
Email: support@bilyvia.com