Shipping policy

Shipping & Delivery Policy

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). During busy periods, processing may take slightly longer.

Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Free US Shipping on orders over $50

Orders under $50 ship for a flat rate of $4.95.

Standard US Delivery: 7–12 business days after dispatch

International Shipping: 10–20 business days depending on destination

Delivery estimates begin after your order has shipped. Carrier delays, customs processing, weather, or local postal issues are outside our control.

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Address Changes & Order Updates

Need to update your shipping address?

Please contact us at support@bilyvia.com as soon as possible.

We’ll do our best to help before your order ships, but changes cannot be guaranteed once an order has been processed or dispatched.

Bilyvia is not responsible for delays caused by incorrect shipping information entered at checkout.

Order Tracking

Once your order ships, you’ll receive an email with your tracking number and tracking link.

Please allow a few business days for tracking updates to appear.

Returns & Refunds

30-Day Risk-Free Trial

We want you to actually feel the difference during your runs.

If you’re not satisfied with your order for any reason, you may request a return within 100 days of delivery for a full refund.

To start a return, contact support@bilyvia.com with your order number.

Items should be returned in their original packaging whenever possible.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact support@bilyvia.com within 7 days of delivery and include photos of the issue.

We’ll make it right as quickly as possible.